FREQUENTLY ASKED QUESTIONS

Here are answers to your frequently asked questions. We hope that the answers will help you better understand our services and policies. If you still have questions, please do not hesitate to get in touch!

You may wonder why a copy of your resume is needed to generate a quote and why all resumes are not priced the same. The reality is that all resumes take a different level of work and time to craft. The factors that contribute to this are professional level of work, industry requirements, length of work experience, and the number of positions held. Each additional position requires special questions and a different level of attention. On average, the resume intake process and package completion can take from two to eight hours, so unfortunately, all resumes cannot be priced the same. Your resume price includes a 15-minute phone consultation, the resume intake process, and the time it takes to complete your package, which includes unlimited revisions. All the steps in this process take time. This helps to ensure that you receive quality and marketable documents for your prospective employer. A resume is an investment! It is the only tool that separates you from your future employer. Make a good first impression by allowing Brown Resumes, Inc. to help you.

Brown Resumes, Inc.’s goal is to craft the best image of you on paper, and with that goal in mind, there is a very detailed intake process that includes:

  1. Obtaining a copy of your resume and supporting documents, which includes but is not limited to: copies of degree-related items, certifications, and trainings.
  2. If you do not have a copy of your resume handy, you must complete the resume intake application, which is located on the “Book an Appointment” page.
  3. Once your resume and/or intake application is received, you will receive a 15-minute consultation to assess your background and current career objectives.
  4. After your phone call is completed, your documents are reviewed.
  5. Once your documents are reviewed, a customized resume questionnaire is generated within 48 hours of receipt of your resume, which will be sent to you via email for your completion in Microsoft Word or pasted in the email body. The purpose of the resume questionnaire is to gather important background details that will help in building your resume. These questions include but are not limited to: career achievements, training experience, and education and work responsibility details.
  6. Once completed, responses to your resume questionnaire can only be accepted via Microsoft Word, email, or online using the “Resume Questionnaire Submission Form” located on the “Contact Us” page.

Your package can take anywhere from 5 to 10 business days to complete from the receipt of your resume questionnaire and/or supporting documents. The time it will take to complete your package depends on several factors, including the volume of outstanding packages, outstanding intake information, holiday season, and company vacation/closings.

Brown Resumes, Inc. accepts all payments upfront. We do not accept deposits or payments after projects are completed. Effective July 1, 2019, all outstanding invoices will incur a $10.00 late fee for every week it is unpaid until it is settled.

Effective July 1, 2019, we no longer offer rush services.

 

Sample documents are only available to clients. Unfortunately, if you have not paid for services, we cannot grant you access to our library of samples.

 

Once your package is completed, your documents will be emailed to you in Microsoft Word format. You can request your document to be sent in PDF or Text format for an additional $3.00 fee per document. Should you need copies of your package on resume paper, you can request to pick up copies or have them mailed to you for an additional fee. Please see the “Service” page for further details.

All writing projects include unlimited revisions at the time of service. Once you approve your package, all edits after that will incur an editing fee determined on a case-by-case basis starting at $10.00 per document.

Yes, you are more than welcome to pick up copies of your resume once you have paid for copies with your package. Should you elect to purchase professional copies of your documents on resume paper, you can expect the following prices: $10.00 for 20 copies (10 copies of your resume and 10 copies of your cover letter) or $20.00 for 40 copies (20 copies of your resume and 20 copies of your cover letter). These copies will be packaged in a professional folder you can use for all of your interviews. You can schedule a time to pick up your package between the hours of 8 a.m. and 6 p.m. Monday through Friday. Weekend availability is determined on a case-by-case basis. You also have the option of having your resume mailed to you in wrinkle-proof packaging for an applicable fee.

Brown Resumes, Inc. does not offer refunds on any of our available services. However, we do offer unlimited revisions on all writing packages.

If you are not satisfied with your package, you can work with your consultant to revise the document to meet your satisfaction. All writing packages include unlimited revisions per document.

While Brown Resumes, Inc. appreciates conducting business in-person, we also understand that it is not conducive to everyone’s schedule, so we are flexible and offer the opportunities to conduct business online, via email, and over the phone at your request.

Yes! We welcome in-person visits because it allows us to get to know our clients while allowing us to build solid business relationships. All appointments must be booked online using our online booking form. All same-day appointments must be booked by 8 a.m. Depending on the reason for your appointment, a fee maybe assessed prior to your visit. You will receive your invoice prior to your visit. Examples of appointments that require an upfront fee are resume review and/or critiquing, career consulting, etc. Due to the volume of bookings, all appointments are within 15 to 30-minute slots unless otherwise indicated. If you book an appointment, fail to keep your appointment, and do not cancel within 24 hours of your appointment, a $15.00 non-refundable cancellation fee will be added to your invoice.

As with all businesses, we are subject to IRS rules and regulations that require us to collect sales tax on all our services. We charge a per-package non-refundable fee to cover sales tax and fees associated with processing your payments online.

Brown Resumes, Inc. welcomes all methods of payment, including cash, credit/debit, PayPal, or check/money order made out to Brown Resumes, Inc. An invoice must be generated before you can submit payment.

Maintaining your confidentiality is our highest priority! Once your package is completed, your resume and all related personal information are stored in our filing department, which is only accessed by the President. However, we may use your resume, cover letter, and/or LinkedIn bio as a sample for prospective clients. If we do use your documents, all personal information will be omitted from your document prior to sharing.

We do not share your personal information, including your full name, home address, email address, contact number, company record, or any password that may be shared to set up your LinkedIn or Indeed profiles and/or other applicable profiles and personal information collected while conducting business with you with anyone for any reason. All your information is kept confidential in our filing department and is only accessed by the President of the company. Should you need copies of any of your documents, you may send an email request at any time.

Yes. We offer gift certificates because we understand how important it is for you to support your family members and/or friends and help them get to the next level in their lives. To order a gift certificate, please email us the details of the services it will cover, and we will send your custom certificate with the individual’s name via email. The certificate can be redeemed within 1 year of the date of purchase.